Refund Policy
Last updated: November 11, 2026
Every budgeting tool in Oakfold is free, so you can try the whole app before paying for anything. This policy covers Oakfold Core, the monthly subscription, and extra usage.
Your first month of Core
If Core isn't right for you, ask for a refund within 30 days of your first Core payment and we'll refund that payment in full. You don't have to justify it, and we won't ask you to.
Renewals
Core renews each month until you cancel. Monthly renewals aren't normally refunded, because you can cancel at any time and keep Core until the end of the month you paid for. But if a renewal went through that you didn't mean to keep, ask within 7 days of it and we'll refund it.
Extra usage
Extra usage is billed for AI credits you've already used, so those charges aren't refundable. The exception is a mistake: if you were charged more than the limit you set, or for usage that wasn't yours, we'll correct it.
Cancelling
You can cancel Core at any time from your account page (Manage subscription). Core stays on until the end of the month you paid for. After that, everything you entered stays on your computer and keeps working on Free.
How to request a refund
- Send us a message using the email address on your Oakfold account.
- Include the invoice number if you have it handy (it's on your account page, under Billing). If not, we'll find it.
- We aim to reply within 2 business days.
Refunds go back to your original payment method through Stripe, our payment processor. Depending on your bank, they usually appear within 5 to 10 business days. Refunding your first month also ends your Core subscription, and your account moves to Free.
Partner referrals
If you subscribed through a partner organization's link, their donation is only paid once your first Core payment passes the 30-day window without a refund. Refunding doesn't cost you anything; it just means that donation isn't made.
Abuse
We may decline refunds where there is evidence of fraud, account sharing or repeated subscribe-and-refund activity.
Your statutory rights
This policy is offered in addition to, and does not limit, any refund or cancellation rights you have under consumer law where you live.